Refund and Return Policy

An apply for recall or refund of a product will only be honored within 14 days of the initial tracked postage delivery date by sending this form:

Order number (optional)

Email *

Email (repeat) *

First name (optional)

Last name (optional)

I want to select the items to cancel manually. (optional)

You will receive an email confirming receipt of your withdrawal request. In the email, you will find a link that allows you to select the items you wish to return.

Confirm withdrawal

 

Or by sending us an email at info@huma-air.com
As soon as possible, but within 14 days from the day following the apply for refund, the consumer will send the product back to Huma-Air bv following the shipping instructions what we will sent by email.

The product needs to be sent back with all delivered accessories, if reasonably possible in the original state and packaging.
The consumer bears the direct costs of the returning of the product.

– We do not accept delivery of returned items where the postage has not been paid.
– We do not accept delivery of returned items with Duty Fees applied.
– Damaged or used products are not eligible for refund.

 

Refunds

Once your return is received, processed and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If the returned items are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunding shall take place no later than within 14 days after receipt of the returned product. Huma-Air BV refunds the price of the product, exclusive the initial sending costs made for the delivery of the product.

 

If the returned products are checked and the refund is granted to you by our customer service, it takes a few days for it to be processed by the finance department.

There is also a processing time between the international payment provider and your credit card company, so it can take a few days before the refund is visible in your financial environment.

If you still have questions, you can contact our customer service by email.info@huma-air.com

 

Custom products or sale items

Only regular priced items may be refunded. Sale items or custom made or custom configured items cannot be returned for a refund.

 

Shipping returns

To return your product, please contact info@huma-air.com to provide you with the return shipping instructions for your country.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. 

Need help?

Contact us at info@huma-air.com for questions related to refunds and returns.